Privacy Policy

Introduction

Harzand.ai ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide, including:

• Name and job title
• Email address and phone number
• Company name and dealership information
• LinkedIn profile (optional)
• Information you provide in forms or applications

Usage Data

We automatically collect certain information when you visit our website:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referral source and exit pages

Call Recording Data

If you use our AI phone assistant service, we may collect and process:

• Call recordings and transcriptions
• Customer information shared during calls
• Metadata (call duration, timestamp, phone numbers)

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process your applications and requests
• Send you updates, marketing communications, and service announcements
• Respond to your inquiries and provide customer support
• Improve our website and services
• Analyze usage patterns and optimize user experience
• Comply with legal obligations

3. Legal Basis for Processing (UK GDPR)

We process your personal data under the following lawful bases:

• Consent: You have given clear consent for us to process your personal data for specific purposes
• Contract: Processing is necessary for a contract we have with you
• Legal obligation: Processing is necessary to comply with the law
• Legitimate interests: Processing is necessary for our legitimate interests (e.g., improving our services)

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who help us operate our services (e.g., hosting, analytics, CRM systems like Salesforce)
• Business Transfers: In connection with a merger, sale, or acquisition
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: When you explicitly authorize us to share information

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security assessments and updates
• Secure data storage with reputable cloud providers

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, contact us at: privacy@harzand.ai

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Call recordings and transcriptions are retained for the duration of your service agreement plus 12 months.

8. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience. For detailed information, please see our Cookie Policy.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal data from children.

10. International Data Transfers

Your data may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO).

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO): https://ico.org.uk